This privacy policy explains how FARC ("we", "us", or "our"), operating through our website farc.uk, collects, uses, stores, and protects your personal information when you browse our site, create an account, or place an order. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
We are FARC, an online retailer of premium bathroom and kitchen products including taps, shower mixers, basin mixer taps, bath fillers, kitchen faucets, and related accessories. Our website address is: https://farc.uk. For any privacy-related enquiries, you can reach us at info@farc.uk.
What Personal Data We Collect and Why
Account Registration and Orders
When you create an account or place an order, we collect your name, email address, billing and shipping address, phone number, and payment details. This information is necessary to process and fulfil your orders, manage your account, and communicate with you about your purchases.
Contact Forms and Communications
If you contact us via our contact form, email, or other channels, we collect the information you provide (such as your name, email, and message content) to respond to your enquiry and provide customer support.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to assist with spam detection. An anonymised string created from your email address (known as a hash) may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public alongside your comment.
Browsing and Analytics Data
We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs. This data helps us understand how visitors use our site and improve your shopping experience.
Cookies
Our website uses cookies to enhance your experience. When you log in, we set cookies to save your login information and display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select "Remember Me", your login will persist for two weeks. Logging out removes login cookies.
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience, lasting one year.
If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
We may also use cookies for analytics and marketing purposes. You can manage your cookie preferences through your browser settings at any time.
Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website may be able to download and extract location data from those images.
Embedded Content from Other Websites
Pages on this site may include embedded content (such as videos, images, or articles). Embedded content from other websites behaves in the same way as if you had visited that website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Who We Share Your Data With
We may share your personal data with the following categories of third parties, only to the extent necessary to operate our business and fulfil our obligations to you:
Payment processors (such as PayPal and Stripe) to securely handle transactions.
Shipping and delivery partners to fulfil and deliver your orders.
Website hosting and technology providers who help us operate farc.uk.
Analytics providers to help us understand website usage and improve our services.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes. If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically.
For customers who register an account, we store the personal information provided in your user profile. You can view, edit, or request deletion of your personal information at any time (except your username). Order data is retained for as long as necessary for accounting, tax, and legal compliance purposes.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights:
Right of access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct any inaccurate or incomplete data.
Right to erasure – You can request that we delete your personal data, subject to any legal obligations we must fulfil.
Right to restrict processing – You can ask us to limit how we use your data.
Right to data portability – You can request an export of your data in a commonly used format.
Right to object – You can object to our processing of your data in certain circumstances.
To exercise any of these rights, please contact us at info@farc.uk. We will respond to your request within one month.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Your data may be processed by third-party service providers who operate outside the UK, but we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection law.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, secure payment processing through trusted providers, and restricted access to personal data within our organisation.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.
