Find quick answers to common questions about orders, delivery, and returns
Q
How do I change my delivery date?
There is no option of delivery date change after order has been confirmed.
If the parcel has not been shipped yet, it is possible to update to fast delivery service for an additional fee. Please contact support with your order reference number and order details.
Q
How do I cancel an order or make a return?
To cancel an order: Navigate to your account and your orders, then choose the cancel order option.
⏱ Cancelling is only possible before shipping (~1 working day)
After that time, you will need to contact support via chat or form provided to request a return.
Q
My item arrived damaged
Contact support via chat or contact form provided.
Q
My item is faulty
Contact support via chat or contact form provided.
Q
Where is my refund?
See refund section for full details.
It usually takes 5-7 working days to process the refund after inspection of the returned product.
