All our products are covered with manufacturers guarantee.
Our products are high quality but sometimes something is not right. Should any defect in the material or construction arise within the guarantee period and in the judgment of FarC LTD, we will replace the product free of charge within specific guarantee timeframe for each product, providing the item has been used in a solely domestic application and fitted in accordance with the installation instructions provided. The care and cleaning guides must be observed at all times.
We do not take responsibility for damage due to usage of harsh cleaning chemicals, rust, limescale or accidental damage. We reserve the right to inspect any product reported to be defective prior to replacement and our decision is final.
What's Not Covered
Normal wear and tear or damage from improper installation
Consequential damage resulting prior to or as a result of replacement
Damage resulting from transportation
Accidental damage caused by foreign objects or substances
Damage or alterations carried out by third parties
Products installed in a commercial environment
Calls to put right incorrectly installed products
Use outside of designated markets
Labour and transport costs
Guarantee Conditions
1
This guarantee applies to the original purchaser only and cannot be transferred.
2
The original installation was completed by a qualified tradesman.
3
A claim will only be recognised by FarC Ltd if accompanied by a copy of invoice/receipt confirming the date and proof of ownership.
This guarantee is in addition to and does not diminish your statutory or legal rights.
